Customer Service

We are here to make you smile! If you are not satisfied with your purchase or experience for any reason, please let us know so we can take care of you!

RETURN POLICY

All returned merchandise must be in saleable condition. All returned plants must be in good health.

Return Policy for Merchandise:

If merchandise is returned within 14 days a full refund will be given, or if returned within 15 – 28 days a store credit will be given. Holiday gifts must be returned within 14 days after winter reopening and must be accompanied by an original or gift receipt for store credit. A 15% restocking fee may apply at our discretion.

Return Policy for Fashion:

Fashion must be exchanged or returned within 7 days with tags attached and in resalable condition for store credit only. No refunds.

Return Policy for Indoor Plants:

Once they have left our care, indoor plants, flowering plants, Bonsai, air plants, patio tropicals and citrus are not warrantied. Indoor plants can be returned within 14 days for store credit. No refunds. If returning your plant in temperatures below 10 degrees Celsius, kindly wrap it for the trip back to us. (A garbage bag or the paper it was wrapped in will suffice).

Return Policy for Outdoor Plants:

Once they have left our care, annuals, perennials, sod, and hobby plants are not warrantied. No refunds. If perennials, trees and shrubs are returned within 14 days a full refund will be given, or if returned within 15-28 days a store credit will be given.

Warranty Information for Hardy Trees & Shrubs:

All Zone 2 and 3 plant material is guaranteed to live for 1 year or, with the purchase of Myke, for 5 years from the date of purchase (some exceptions apply). Plants will be replaced for equal dollar value one time only. All warranty returns must be accompanied by the dead plant and receipt. No Refunds. Damage caused by flooding, hail, neglect, animal damage or natural disasters is not covered by warranty. No overwinter guarantee on perennials.

Final Sale Policy:

Gift Cards are non-refundable, non-exchangeable and non-replaceable if lost or stolen. We are unable to accept items that are purchased on Final Sale for return or exchange. Unsealed food products, bath & body products, earrings, and undergarments cannot be returned or exchanged.

Hours of Inspiration

Monday-Friday 10am-5pm
Saturday 9am-5pm
Sunday 12pm-5pm

Shelmerdine Garden Centre Ltd.

7800 Roblin Boulevard
Headingley, MB R4H 1B6

Phone: 204.895.7203
Toll Free: 1.888.895.0032
Fax: 204.895.4372
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